Delivery Information


Once you have placed your order, your Angel will contact you to arrange a suitable delivery date for your in stock products to be delivered and discuss possible delivery dates for any possible out of stock products. Don't forget - you don't need to pay a penny until your order is dispatched!

We want you to get your fabulous products as quickly, affordably and safely as possible and use the following table to deliver your goods.

LocationMinimum OrderCarriage Paid OrderCarriage Charge
UK Mainland £100 £200 £11.50
Northern Ireland £100 £500 £cost
Eire €350 €1000 €cost
Channel Islands
£100 N/A £cost
UK Offshore
£100 N/A £cost
Isle of Wight £100 £500 £cost

If you have any questions about delivery, please give your Angel a quick call on 0121 351 7457 and they’ll be happy to help you.

Terms & Conditions

  • We dispatch all parcels using several tracked courier services
  • The Angels will arrange for delivery of the goods to the Customer’s address. The risk in the Goods shall pass to the Customer upon such delivery taking place. The Customer must ensure that qualified personnel are in attendance to accept delivery.
  • Heaven Sends Ltd reserves the right to reclaim the costs of storage and/or redelivery and/or other related costs where the Customer fails to accept delivery of Goods.
  • Heaven Sends Ltd reserves the right to cancel or to make part delivery on orders without prior notice unless otherwise instructed in writing at the time the order is placed.  Heaven Sends Ltd will notify cancellation of orders in writing. (Heaven Sends Ltd shall not be liable for any loss of damage whatever arising from such cancellation.)
  • Orders cannot be cancelled by Customers without the approval of Heaven Sends Ltd and must always be in writing.
  • Carriage charge is applicable on all orders that fall below the carriage paid order value.
  • When split deliveries are requested carriage will be charged on each consignment if the value falls below the carriage paid value.
  • Should goods require ‘booking in’ the customer must inform Heaven Sends Ltd at the time the order is placed otherwise there is a charge for this service.
  • Outside UK: All customers outside the areas detailed above are to arrange their own shipping and carriage unless prior arrangement with Heaven Sends Ltd has been made.