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After Sales

After Sales

An issue with your order?

Please report damaged or missing items by completing the below form. In line with our terms and conditions, any discrepancies with your delivery must be reported within 3 working days of receiving the goods. Do not dispose of any items until an Angel has contacted you with a response to your report.

Once we have received your report we will reply back to you as soon as we can! Any returns must be authorised by Heaven Sends and must be in their original item packaging - they certainly should not be priced.

Please only submit one form per delivery, If you have any additional items to report please detail in ‘additional information’ below.

If you have any questions or need to speak to an Angel please call 0121 351 7457.

Please note: If you are having difficulties uploading images on our after-sales form, please just complete the text fields and submit the form. Our after-sales team will contact you should they require any further information. Thank you.

Personal Details

* Account Number

* Contact name
* Business Name

* Invoice number and/or delivery note number
* What is your telephone number?

* Email Address

Details

* Item 1 product code and description

Please include code of the products to enable faster processing

* Quantity of item with the discrepancy you are reporting

Please detail the issue with the item - please also note whether the item damaged is a single item or part of a set
* What would you like to report?
Item 2 product code and description

Quantity of item with the discrepancy you are reporting

How many sets/products
What would you like to report?
Item 3 product code and description

Quantity of item with the discrepancy you are reporting

How many sets/products
What would you like to report?
Item 4 product code and description

Quantity of item with the discrepancy you are reporting

How many sets/products
What would you like to report?

Please write in detail the issue with the item - please also note whether the item damaged is a single item or part of a set/mix
Item 5 product code and description

Quantity of item with the discrepancy you are reporting

How many sets/products
What would you like to report?
Item 6 product code and description

Quantity of item with the discrepancy you are reporting

How many sets/products
What would you like to report?
Item 7 product and description

Quantity of item with the discrepancy you are reporting

How many sets/items
What would you like to report?
Item 8 product and description

Quantity of item with the discrepancy you are reporting

How many sets/items
What would you like to report?
Item 9 product code and description

Quantity of item with the discrepancy you are reporting

How many sets/items
What would you like to report?
Item 10 product code and description

Quantity of item with the discrepancy you are reporting

How many sets/items
What would you like to report?
Images

Please note images may take a few minutes to upload

Images 2
Images 3
Have the items been damaged in transit by Courier?
- Yes
- No
Image of Courier damage

Please upload a clear picture of damage

Collection Information

Collection Name

Please don't dispose of any items until an Angel has contacted you with a response

Collection Phone Number
Opening times

Please list opening hours

Collection Address

Location for pick up

Additional Information

Additional Information
Internal Office Use
- Internal form
Internal Use Only

* Required Fields

After Sales

Personal Details

Details

Collection Information

Additional Information

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