Terms & Conditions

Terms & Conditions


  • All prices are quoted in pounds sterling net of VAT. Prices are subject to change from time to time. We will endeavor to inform you of any changes.
  • All sizes are approximate and in centimetres, slight variations in size and colour may occur due to the handmade nature of our products.
  • Heaven Sends Ltd products are for DECORATIVE USE ONLY and are strictly not toys. Due to the risk of choking from small parts these items are not suitable for children under 36 months.   


  • Heaven Sends Ltd reserves the right at our discretion to refuse to supply goods.  The receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Heaven Sends Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason.
  • Heaven Sends Ltd shall arrange for carriage of goods to the customer’s pre-agreed address. The risk in the goods shall pass to the customer upon such delivery taking place. The customer must ensure that qualified personnel are in attendance to accept delivery.
  • Heaven Sends Ltd reserves the right to reclaim the costs of storage and/or redelivery and/or other related costs where the customer fails to accept delivery of goods.
  • Heaven Sends Ltd reserves the right to cancel or to make part delivery on orders without prior notice unless otherwise instructed in writing. 
  • All items must be ordered in multiples of the minimum listed per product code.
  • Heaven Sends Ltd does not hold stock for customers in order to provide a call off service. Any Call Off arrangements are by special agreement only. 


  • Carriage charge is applicable on all orders that fall below the carriage paid order value.
  • Opening minimum order is £100 excluding VAT and £100 thereafter.
  • When split deliveries are requested carriage will be charged on each consignment if the value falls below the carriage paid value.
  • Should goods require ‘booking in’ the customer must inform Heaven Sends Ltd at the time the order is placed otherwise there maybe a charge for this service.  


Minimum Order

Carriage Paid Order

Carriage Charge

UK Mainland




Northern Ireland








Channel Islands




UK Offshore




Isle of Wight




All customers outside the areas detailed above may arrange their own shipping or carriage will be charged at cost.


  • Usual credit terms are strictly 30 days from date of invoice unless otherwise agreed with Heaven Sends Ltd subject to credit rating.
  • Payment is required on a Pro-forma basis for all new customers and will continue on this basis until receipt of a fully completed original account application form and satisfactory trade references have been obtained.
  • Heaven Sends Ltd reserves the right to pro-forma new and existing customers if customers do not settle their accounts in accordance with these terms and conditions.
  • Heaven Sends Ltd reserves the right to charge interest for any period during which an account is overdue and to issue proceedings for recovery of any debt together with administrative charges, interest (before as well as after judgement) and legal costs without further communication to customers.


  • The customer shall, within seven days of their order date, notify Heaven SendsLtd of any amendments or cancellations. 
  • If the customer wishes to amend/ cancel their order outside of the initial 7 days following the order date, Heaven SendsLtd may charge an administration/re-stocking fee. 
  • An order cannot be cancelled if it has already been pre packed by Heaven SendsLtd ready for dispatch. 
  • Orders cannot be cancelled by customers without the approval of Heaven Sends Ltd and must always be in writing.

7. DISCREPANCIES (Updated May 2019)

  • The customer shall inspect the goods on delivery and shall, within 3 working days of delivery notify Heaven Sends Ltd of any alleged defect, issues or shortage of delivery via the online form found here
  • If the goods are not in accordance with the contract for any reason, Heaven Sends Ltd will attempt to make good any shortage by replacing them or by issuing a credit note against the invoice.
  • Goods should not be returned to Heaven Sends Ltd without prior agreement.  All agreed returns should be packed correctly and returned to Heaven Sends Ltd detailing the returns with a Heaven Sends’ returns number. Only goods in their original packaging will be credited- they should not be priced. Proof of posting cannot be accepted as proof of items being received.   
  • Heaven Sends Ltd strongly advises that items are checked before passing on to your customers so that any problems can be rectified without inconveniencing your customers, further Heaven Sends Ltd does not accept back items once they have been transported elsewhere.
  • Heaven Sends Ltd shall be under no liability whatever to the Customer for any direct loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Heaven Sends Ltd of this contract.
  • The goods will be at the Customer’s risk as from delivery to the address given at the time of ordering, except in the case of deliveries to addresses outside the UK where the risk passes to the customer immediately upon collection by or delivery to the appointed carrier.


  • Property in the goods passes to the customer as per the agreed terms and will hold them on a fiduciary basis as baillee for Heaven Sends Ltd. They should be identified and stored in such a way to be identifiable as being separate from other supplier’s goods.
  • Until property of the goods has passed from Heaven Sends Ltd to the Customer they will make any goods not sold available for delivery to or collection by Heaven Sends Ltd.
  • The customer is not entitled to pledge or use the goods, which are the property of Heaven Sends Ltd as security for any indebtedness. Without prejudice to the rights of Heaven Sends Ltd, if the customer does so then any monies owed by the customer to Heaven Sends Ltd become immediately due and payable.
  • The Customer will keep the goods insured against all risk until the date that the property of the same passes from Heaven Sends Ltd to the customer.



  • Heaven Sends Ltd will not be liable for any indirect or consequential loss whatsoever arising from, or in connection with, the supply of defective goods, delay in delivery, non-delivery, loss or damage to goods in transit to the property of the purchaser, or any third party.


  • These Terms & Conditions are effective as of 01/01/2017. They supersede all other previously published. These conditions will take precedence over any conditions, which may appear in the Customer’s purchase order and we shall not be bound by the Customer’s terms and conditions unless expressly agreed by us in writing.


Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heaven Sends' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

  • The term Heaven Sends or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:
    Heaven Sends Ltd
    One Maybrook Business Park
    Maybrook Road
    West Midlands
    B76 1AL
  • Our company registration number is 04684442
  • The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.                                                                               
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Heaven Sends Ltd Credit Account Application