The customer shall inspect the Goods on delivery and shall, within 48hrs of delivery by post, fax or email notify Heaven Sends Ltd of any alleged defect, shortage in quantity, damage or failure to comply with the description or sample. The customer will afford Heaven Sends Ltd an opportunity to inspect the goods within a reasonable time following delivery and before any use is made of them. If the Customer fails to comply with these provisions, the goods will be conclusively presumed to be in accordance with the contract and free from any defect or damage which would be apparent on a reasonable examination of the goods and the customer shall be deemed to have accepted the goods.  

If the Goods are not in accordance with the contract for any reason, the Customer’s sole remedy shall be limited to Heaven Sends Ltd making good any shortage by replacing such goods by adding the items to any outstanding or back order, subject to availability or, if Heaven Sends Ltd should elect, by issuing a credit note against the invoice. Credit notes will not be issued if payment terms have not been complied with.   

Goods should not be returned to Heaven Sends Ltd without prior agreement.  All agreed returns should be packed correctly and returned to Heaven Sends Ltd detailing the returns with a Heaven Sends’ returns number. Only Goods in their original packaging will be credited. Proof of posting cannot be accepted as proof of items being received.